Policies & Procedures

Complaints Procedure

CareNow Complaints Procedure

Privacy Policy


The safety and wellbeing of our volunteers, the care teams and the residents in the Care Homes will always remain a top priority.

All our volunteers will need to follow appropriate safety protocols in accordance with the Care Homes policies and the advice given by the Local Authority.

If you would like information, before visiting a particular home, on such things as the wearing of protective face masks in a home or the testing protocol please do contact us or speak with the Home Manager or Care Home teams.

These necessary precautions are ensuring the safety or our residents and staff alike.

Let’s keep everyone safe, thank you!